Your website has someone looking after it.

Send the changes together in one email when you can. Include:

• A link to the page you want updated.
• What should change, plus the final wording or photos you want us to use.
• Any date the change needs to be ready for.

Please send photos as attachments or a shared folder link, and only send images you have permission to use.

Tell us what happened. If possible, include:

• The page link and what you were trying to do.
• What you expected to happen and what happened instead.
• A screenshot or the exact error message.
• Whether you were using a phone or computer, and the browser name if you know it.

If the whole website won’t open, tell us the website address and when you first noticed. Don’t wait to contact us just because you don’t have every detail.

Check your spam or junk folder first. If the message isn’t there, send:

• The link to the form.
• Roughly when the missing message was submitted.
• The email address where you expected to receive it.
• Any error or confirmation shown after submitting.

You don’t need to forward a customer’s full message or private details for us to start checking.

Tell us what you want customers to be able to see or do. Include:

• A short description of the addition.
• Any wording, photos or example links you already have.
• Your preferred timing.

We’ll confirm what’s involved and whether it fits your plan. Any extra cost is explained and approved before work begins.

Email us with:

• Your business name and website address.
• The question or change you need help with.
• The invoice date or number, if your question is about a charge.

For cancellation, say that you want to end the service. We’ll confirm the next steps, billing dates and website handoff details under your agreement.

You can make unlimited reasonable requests, with up to one hour of routine update work included each billing month.

• Routine updates include changes such as replacing photos or updating service details.
• Unused update time does not roll over to the next month.
• Routine technical maintenance and fixes for Eventide-caused errors do not use this allowance.
• Larger changes or work beyond the allowance need your approval first. Extra work is $75 per hour in 30-minute increments, or a separately agreed scope.